Frequently Asked Questions

We provide on-site service throughout Clare Valley and surrounding districts, plus remote support anywhere with internet access.

Clare Valley towns include but not limited to:

Clare, Auburn, Sevenhill, Mintaro, Watervale, Riverton, Leasingham, Penwortham, Saddleworth, Burra, Stanley Flat, Armagh, Tarlee, Stockport, Rhynie, Manoora, Marrabel, Hilltown, Waterloo, Polish Hill River, Undalya, Spring Farm, Hill River, Gillentown, Emu Flat, Stanley, Woolshed Flat, Steelton, Giles Corner, Tothill Belt, Anama, Tothill Creek, Boconnoc Park, Bungaree

And Burra-way too:

Burra, Eudunda, Terowie, Hallett, Robertstown, Mount Bryan, Booborowie, Farrell Flat

We also service some customers in Barossa Valley:

Tanunda, Nuriootpa

Absolutely. Many issues can be resolved remotely, which saves you time and money. We’ll connect securely to diagnose and fix problems.

Regular hours are Monday-Friday 8AM-6PM, with emergency callout service available outside these hours for critical issues.

Yes, we specialise in internet solutions including Starlink installation and optimisation, NBN troubleshooting, and setting up redundant connections for reliability.

Point-to-point (PtP) wireless creates reliable network connections between buildings without running cables. Perfect for connecting sheds, offices, or any buildings where trenching cable isn’t practical. Connection distances can range between under 100m to over 40km.

Definitely. We specialise in building-to-building connectivity using wireless technology, creating seamless networks across your entire operation. 

Yes, we’re experienced with Starlink installation, optimisation, and integration with existing business and home networks.

Business solutions offer better reliability, faster support, and more advanced features. We can help assess your needs and recommend the right level of service.

It depends on your needs. Cloud services offer flexibility and backup benefits, but it also comes at extra cost. Some businesses benefit from keeping certain systems on-site. We can help assess your situation for you.

We provide data recovery services for failed hard drives, deleted files, and system crashes. Success depends on the type of failure and how quickly we can assess the situation.

We typically recommend an off-site backup, or optimally, a off-site (local) and cloud (remote) backup solution. This ensures your data is protected against multiple types of disasters.

Yes, we provide free initial consultations to assess your technology needs and provide honest recommendations.

Yes, we install and configure VoIP phone systems that work reliably and cost less than traditional phone lines. Features include voicemail, call forwarding, and multi-location support.

We can source and install equipment from our partners as part of our service, focusing on reliable business-grade hardware that matches your needs and budget.

On-premises AI (artificial intelligence) means running artificial intelligence on your own servers rather than in the cloud. This is for LLMs (Large Language Models, like ChatGPT), real-time object recognition, or other use cases. This is useful for businesses that need to keep data private or want faster processing without internet dependency.

Yes, we install and configure security camera systems, including remote viewing capabilities and integration with your existing network.

We can implement technical controls and processes for various compliance standards and work with your other advisors to ensure your technology meets regulatory requirements.

We are familiar with many ISO 27001, GDPR, SOC2, PCI DSS, ITIL, and others.